Frequently Asked Questions
Common inquiries about linear motion component sourcing, cross-brand compatibility, technical support, and the Xianhuihui Technology procurement platform.
What is the typical lead time for linear motion components?
Standard catalog items from THK, HIWIN, and PMI typically ship within 1–3 weeks. Custom-length ball screws or special preload configurations may require 4–8 weeks. Bosch Rexroth and Schneeberger products may have longer lead times for non-stock items. Contact thk@591888888.com with your part numbers for real-time availability.
Do you support small-quantity or prototype orders?
Yes. Xianhuihui Technology serves both OEM volume orders and R&D prototype quantities. We understand that engineers often need single units for proof-of-concept builds — minimum order quantities (MOQ) are not enforced across most product lines.
How does the cross-brand matching process work?
Send us your current part numbers or technical requirements (load, speed, stroke, accuracy grade, mounting constraints) via email. Our application engineers will produce a comparison matrix showing equivalent models from other brands, complete with dimensional interchangeability notes, preload recommendations, and pricing.
What industries do you primarily serve?
We serve semiconductor fabrication, optical inspection, CNC machining, consumer electronics (3C) automation, lithium battery and photovoltaic manufacturing, medical devices, food processing, wind power, and heavy machinery — covering both ultra-precision and heavy-industrial applications.
Do you offer technical support for installation and maintenance?
Yes. Our engineering team provides application notes on mounting tolerances, lubrication intervals, preload adjustment, and troubleshooting. Common issues like rail noise, positioning drift, and block stick-slip are documented in our technical resources. For urgent support, email thk@591888888.com.
Which accuracy grade should I choose for my ball screw application?
C0: Ultra-precision — semiconductor lithography, diamond turning. C3: High-precision — CNC grinding, optical alignment. C5: General automation — milling, drilling, pick & place. C7: Material transfer — conveyors, packaging, basic handling. If unsure, share your positioning tolerance requirements and we will recommend the appropriate grade.
Do you provide warranty and after-sales support?
All products carry manufacturer warranties (typically 12 months from shipment). Extended warranty options are available for critical applications. Our engineering team assists with warranty claims and provides failure analysis reports upon request.
Where is Xianhuihui Technology located?
Our headquarters is in Shenzhen, China — the global hub of electronics and automation supply chains. This strategic location allows us to coordinate fast logistics across Asia, Europe, and the Americas with multi-language support in English and Chinese.
How do I pay and what are the shipping terms?
We support T/T (wire transfer) and L/C payment terms. Standard shipping via DHL, FedEx, and UPS for small parcels; sea freight and air freight for volume orders. Incoterms: FOB Shenzhen / CIF destination available. Full shipping and customs documentation provided.
Can you source brands not listed on your platform?
Yes — our core coverage is THK, NSK, Bosch Rexroth, Schneeberger, Schaeffler INA/FAG, HIWIN, PMI, and TBI MOTION. However, we have access to a broader supply network and can source IKO, NB, Kuroda, and other linear motion brands upon request. Contact us at thk@591888888.com for special sourcing requirements.